2-hour replies
Every review — glowing or furious — gets a professional, on-brand response within two hours. Happy customers become loyalists, and angry ones see you care before they walk away.
Always onEvery review about your business, tracked and answered in under two hours. While you run your business, we protect your reputation.
From restaurants along the Vista to boutiques in Five Points and service pros across the Midlands, Columbia's local businesses don't just compete on price — they compete on stars.
Before a customer ever walks through your door, they've already read what others say about you. 70% of customers check reviews first, and one unanswered one-star review can quietly redirect dozens of diners, shoppers and clients straight to your competitor down Main Street.
In a city this connected, silence is the most expensive reply you can give. Columbia keeps your reviews covered — day and night, weekday and game day.
Built for busy owners who can't babysit their review pages — and shouldn't have to.
Every review — glowing or furious — gets a professional, on-brand response within two hours. Happy customers become loyalists, and angry ones see you care before they walk away.
Always onThe moment your average rating slips or a suspicious pattern appears, you get an instant alert with context and a recommended action — so a bad week never becomes a bad quarter.
Instant alertsWe watch the other businesses fighting for your customers. When a rival's rating climbs or dips, when they launch a review push — you'll know first, and you'll know how to respond.
Full visibilityWe'll scan every review, rating and competitor signal tied to your Columbia business — and send you a clear report on where you stand and what's costing you customers. No strings attached.
Delivered within 48 hours · No commitment · No card required
See how your street's reputation compares — free, 60 seconds.